ClubOS for Sports Clubs · Bytecode Consulting Ltd
Delete your ClubOS account
Request deletion of your own ClubOS account and associated personal information across your clubs, the website and the mobile apps. This does not delete a child’s or another family member’s account.
Platform Support reviews and completes requests within 24 hours and confirms completion. Records that must legally be retained are explained during review. Sending this request does not immediately delete anything.
Request without the app
Email Platform Support from the address associated with your ClubOS account and ask to delete your ClubOS account. You do not need an active club membership or to reinstall the app. Support will verify that the request is yours before carrying it out. Never send a password, sign-in code or identity document by email.
Request account deletionOr email admin@cluboss.co.uk directly.
In the mobile app
Sign in, then open Account → Settings → Delete account. The same option is available when you have no active club or your club cannot load. Review the explanation and select Send deletion request. You can check the request status in the same place.
What happens to your information?
Support coordinates removal of your shared sign-in, associated profiles and personal content, and applicable provider data. Your family members’ separate accounts are not deleted automatically. Some payment, legal, security or audit records may need to be retained; Support will explain what is retained and why. Account deletion does not automatically refund a payment.
To leave a single club or discuss its payment records, contact that club. A membership archive alone is not account deletion.
Read the ClubOS privacy notice